Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the services, products, and platforms provided by ScalePX (“we,” “our,” or “us”). By accessing or using ScalePX, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using any part of our platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms that apply to specific services. If you do not agree with these Terms, please do not use ScalePX.

2. Description of Services

ScalePX provides a comprehensive platform for businesses to enhance product support, customer engagement, and analytics through tools such as QuickPages, Clue AI, Help Center, and Analytics Engine. These services are offered through various subscription plans.

3. Eligibility

To use our services, you must be at least 18 years old and have the authority to enter into these Terms on behalf of your business or organization. By using ScalePX, you represent and warrant that you meet these requirements.

4. Account Registration

To access certain features of ScalePX, you must create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Subscription Plans and Payment

ScalePX offers subscription-based services. By subscribing to a plan, you agree to pay the applicable fees in accordance with our pricing page. Fees are charged on a recurring basis, depending on your chosen plan, and are non-refundable, except as required by law. You may upgrade or downgrade your subscription at any time.

6. License and Intellectual Property

ScalePX grants you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your business. All content, features, and functionality provided by ScalePX, including but not limited to software, design, text, graphics, and logos, are owned by ScalePX or its licensors and are protected by intellectual property laws.

You may not reproduce, modify, or distribute any part of our platform without prior written permission from ScalePX.

7. User Obligations

You agree to use ScalePX only for lawful purposes and in accordance with these Terms. You will not:

• Use our services for any illegal or unauthorized purposes.

• Engage in any activity that interferes with or disrupts the platform or its services.

• Attempt to access systems or data without proper authorization.

8. Termination

ScalePX reserves the right to terminate or suspend your account at any time, without notice, if you breach these Terms or if we determine it is necessary for the security of our platform or other users. Upon termination, your right to use the services will cease, and any outstanding payments will be due.

9. Service Modifications and Availability

ScalePX reserves the right to modify, suspend, or discontinue any part of our services at any time. We strive to maintain the availability of our platform but do not guarantee uninterrupted access and are not liable for any downtime.

10. Data Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using ScalePX, you consent to our data practices as outlined in the Privacy Policy.

11. Disclaimers and Limitation of Liability

ScalePX provides its services on an “as-is” and “as-available” basis, without any warranties of any kind, whether express or implied. We do not guarantee that the platform will meet your specific needs or be error-free.

To the fullest extent permitted by law, ScalePX will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to loss of profits, data, or business interruption.

12. Indemnification

You agree to indemnify, defend, and hold harmless ScalePX, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

13. Changes to the Terms

We may update these Terms from time to time. If we make significant changes, we will notify you by email or through our platform. Your continued use of ScalePX after such updates constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at: support@scalepx.com