ScalePX Products for Support Teams
24/7 Virtual Support
Provide round-the-clock assistance to customers with product-aware virtual assistant, resolving queries instantly and reducing support queue times.
Aware of All Products
Offers precise, context-aware solutions by understanding the customer's current page and previous interactions.
Deflect Tickets With Ease
Automatically resolve common issues, significantly reducing the number of tickets that reach human agents.
360 View of Support Trends
Identify common issues and support trends, allowing proactive problem-solving and resource allocation.
Make Use of Customer Feedbacks
Gather and analyze customer feedback to continuously improve products and support processes.
Analyze Performance Metrics
Track key support metrics in real-time, enabling data-driven decisions to improve customer satisfaction.
Instant Access
Reduce support calls by providing customers with immediate access to product information and AI-powered support.
Multilingual Support
Break language barriers by offering product instructions in multiple languages, expanding global customer support.
Make Digital Guides Engaging
Develop step-by-step visual guides that customers can easily follow, minimizing confusion and support requests.
Centralized Knowledge Hub
Empower customers with a comprehensive self-service platform, reducing the need for direct support interventions.
Support for Everyone
Our help center is created with accessibility in mind, so even people with accessibility issues can engage with it.
Always Relevant Content
Easily update and maintain support documentation, ensuring customers always have access to the latest information.
ScalePX Use Cases
Reduce Ticket Volumes
Automatically resolve common queries, significantly decreasing the number of tickets reaching human agents.
Keep Customer Resources Relevant
Utilize analytics to identify frequently accessed topics and optimize Help Center content, improving self-service efficiency.
Accelerate Product Onboarding
Create interactive QR-enabled product guides to streamline customer onboarding and reduce initial support requests.
Have a Full View of Support Trends
Leverage the Analytics Engine to forecast support trends, enabling proactive resource allocation during peak periods.
Make Sure Everyone Can Access It
Deploy QR Product Pages with multilingual content and accessibility settings already integrated, and provide instant, language-specific support for global customers.
Boost Agent Efficiency
Equip support agents with AI-powered tools and centralized knowledge, enabling faster and more accurate issue resolution.
Deliver the complete PX
Pre-purchase
AI-Powered, Product-Aware Support
Our intelligent chatbot understands context, like the product your customer is viewing, providing instant, accurate answers to product queries 24/7, reducing support tickets and enhancing customer satisfaction.
post-purchase
Interactive Product Guides
Create digital product instructions that provide your users with accessible, multilingual manuals, AI-Powered answers to their questions, email collection and upselling opportunities, all in one place.
for business growth
Real-Time Analytics and Feedback
Gain actionable insights from user interactions, identify trends, and make data-driven decisions to improve products and target upsell opportunities effectively.
Frequently asked questions
Have other questions? Get in touch with our team via team@scalepx.com
ScalePX is an all-in-one platform designed to revolutionize product support and customer engagement for businesses selling both online and in-store.
ScalePX offers Clue AI website assistant, QR Product Guides, an all-in-one Help Center, real-time chat support, and insightful analytics.
ScalePX enhances customer experiences, reduces support costs, drives growth, and helps build lasting customer relationships while scaling effortlessly.
SmartAssist is an AI-powered tool that provides instant, context-aware responses to customer questions in real-time, based on the product they're viewing.
Customers can scan a QR code on your product to instantly access digital manuals, tutorials, and FAQs from any location or device.
Yes, ScalePX allows you to push real-time updates to digital manuals, ensuring users always have the latest information.
Yes, ScalePX offers multilingual support, making it easier for global customers to understand your products.
By providing 24/7 automated assistance and empowering customers to find answers independently, ScalePX minimizes the need for human intervention in customer support.
ScalePX is designed to work seamlessly with various e-commerce platforms and customer relationship management systems. Contact us for specific integration details.
ScalePX's digital manuals are designed with accessibility in mind, ensuring that users with disabilities can engage with the content seamlessly.
ScalePX is ideal for businesses of all sizes that sell products online or in-store and want to enhance their customer support and engagement.
ScalePX incorporates feedback loops within its platform, allowing you to gather and analyze customer opinions to improve your products and services.
Yes, ScalePX prioritizes data security and complies with industry-standard security protocols to protect your business and customer information.
ScalePX provides opportunities for upselling related products through QR codes and the SmartAssist website assistant.
Yes, the Help Center can be fully integrated with your brand and tailored to include your specific product FAQs, troubleshooting guides, and tutorials.
We offer demos and trial periods for businesses interested in experiencing the full capabilities of ScalePX. Contact our sales team for more information.
Implementation time varies depending on your specific needs, but our team works efficiently to get you up and running as quickly as possible.
Absolutely! We provide dedicated support to ensure you can maximize the benefits of ScalePX for your business.
We offer flexible pricing plans based on your business size and needs. Contact our sales team for a personalized quote that fits your requirements.
ScalePX is designed to accommodate diverse product catalogs. It can manage multiple product lines, variations, and even complex product ecosystems, ensuring that customers receive accurate information for each specific item.
We pride ourselves on maintaining a 99.9% uptime for our services. Our robust infrastructure ensures that your customer support and engagement tools are available when you need them most.
Absolutely! ScalePX offers extensive customization options. You can tailor the user interface, color schemes, and branding elements to seamlessly integrate with your company's visual identity across all touchpoints.
Our onboarding process is comprehensive yet efficient. It typically includes:
1) Initial consultation to understand your needs
2) Platform setup and configuration
3) Data migration (if necessary)
4) Training sessions for your team
5) A soft launch period with close support
6) Full deployment with ongoing assistance
Yes, ScalePX is flexible enough to accommodate seasonal products and limited-time offerings. You can easily add, modify, or archive product information as needed, ensuring your customers always have access to the most current details.
Yes, ScalePX can integrate with most customer loyalty programs. This integration allows you to provide personalized support experiences based on customer status, and even offer exclusive content or support options to your most valued customers.
